FAQ's

Belraes blends classic elegance with everyday comfort. Our pieces are designed to feel effortless, refined, and confident, made to be worn, lived in, and trusted day after day.

Yes! We offer free standard shipping on all orders within the United Kingdom, no minimum required. Great style, delivered on us.

Orders typically arrive within 4–7 business days (Monday to Friday) after dispatch. We’ll send you a tracking link as soon as your parcel is on its way.

At this time, we only ship within the United Kingdom. We’re focused on delivering a high-quality local experience if we expand shipping zones, you’ll be the first to know!

You can return items within 30 days of delivery, as long as they’re unworn, unwashed, and in original condition. Customers are responsible for return shipping. To start a return, just email us at support@belraes.com

Once we receive your return and approve it, your refund will be processed within 10 business days. It may take a few extra days for your bank to reflect the credit.

Absolutely. If you'd like a different size or style, just let us know in your return email and we’ll help make it happen.

We accept Visa, Maestro, Mastercard, American Express, Apple Pay, Shop Pay and Google Pay. All payments are securely processed and encrypted.

Yes. Your privacy and security are our top priorities. Belraes uses secure checkout technology and never stores your payment details.

First, check your tracking link. If it’s been more than 7 business days and your parcel hasn’t arrived, email us at support@belraes.com and we’ll investigate right away.

If your order hasn’t shipped yet, we may be able to make changes. Please contact us as soon as possible after placing the order and we’ll do our best to accommodate.

No worries we’re here for you. Just drop us a message at support@belraes.com and our friendly support team will be happy to assist.