Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@belraes.com. Please note that returns will need to be sent to the following address: 

Consignee: Liu Changxing

Phone: 13017946882

Address: YTO Express Building, Building D, 409 Suxi Avenue, Aidema E-commerce Park, Freight Elevator 2

Province: Zhejiang Province

City: Suxi Town, Yiwu City

Postal Code: 322000

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@belraes.com

Returns
Accept returns for both defective and non-defective products

Exchanges
Accept exchanges

Product condition
New only

Window
30 days

Method
By mail

Return label
Free return label, download and print.

Restocking fees
No cost

Refund processing time
10 days

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Customer support

Email: support@belraes.com

Address: Anton Koolhaasstraat 17, 1613MJ, Netherlands

Phone: +316 40447624